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Inspire Journey

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Inspire Journey

Start your path to CX transformation in just hours with Inspire Journey—the only cloud-based journey mapping solution that integrates customer journey mapping, data and communications technologies to design and deliver customer-first omnichannel experiences.


  • Visualize

    Create dynamic journey maps that offer a living, breathing dashboard of customer emotions

  • Inform

    Connect data from every touchpoint for deep insights into each customer’s needs and track metrics for real-time improvement

  • Prioritize

    Act on critical moments with advanced task visualization to prioritize changes with the biggest impact

  • Communicate

    Empower business users to drive value through customer communications

Software Features

The dynamic standard for customer journey mapping

Inspire Journey is the only customer journey mapping solution recognized by analysts to integrate omnichannel communication touchpoints with your customers. Inspire journey not only allows you to experience the journey from the customer perspective, but superior data integration also gives unrivaled insights so you can prioritize the right CX projects and deliver exceptional customer experience across the entire journey.

Inspire Journey lets you leverage insights into actionable, exceptional experiences at every touchpoint in the customer journey. With no implementation lead times, your path to total customer experience transformation starts today.

Visualize the journey through the customer lens

Intuitive, digital customer journey maps deliver powerful insights into each customer journey.

Cutting-edge collaboration tools and global map linking enable distributed customer experience teams to visualize and experience journeys as the customer does via living, breathing dashboards.

Complimentary report

Quadient is leader in SPARK Matrix report: Customer Journey Mapping (2021)

Leverage data for powerful personalization

Inspire Journey is the only journey mapping solution that integrates all of your existing data directly into maps, adding scientific insights, and dynamically integrates KPI tracking and customer emotional scores to power deeply informed, strategic decisioning.

Transform the moments that matter

Inspire Journey drives meaningful change across your organization by facilitating the prioritization of tasks and projects that truly impact, enhancing the customer experience at every touchpoint. Interactive tools let you identify and correct pain points, eliminating friction in real-time, with measurable results.

Complimentary report

IDC: Vendor Profile: Quadient Customer Journey Mapping

Drive value with optimized communications

Inspire Journey lets you leverage superior prioritization to make the right changes in your communications strategy and connects to templates and communications across every channel and touchpoint for rapid CX transformation. Seamless integration with Inspire Flex and Inspire Evolve means that you are only hours from exceptional omnichannel communications that drive value.

Complimentary report
Omdia Report: How Quadient is evolving from CCM into CXM

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