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  • Elevate your CX

    Activate self-service options that allow customers to easily place requests from any device.

  • Increase productivity

    Extend the power of your workforce by automating data capture and communications output.

  • Reduce costs

    Replace paper with digital forms that support ePresentment and eSignature.

  • Go digital fast

    Accelerate the shift to digital with apps that can be rapidly customized and implemented.


Form-driven workflows

Drive customers to your website or member portal where their requests are captured and fulfilled via digital workflows that include multi-level identity validation for enhanced security.

Personalized customer notifications

Deliver real-time process intelligence with automatic email and SMS notifications that feature confirmation details and links to supporting documents.

Request validation & processing

Receive instant form submission alerts that enable customer service agents to quickly review and validate requests.

Performance analytics

Measure digital process performance with an analytics dashboard that tracks key metrics, including Net Promoter Score, process execution time, and cost savings.

Contract template library

Give agents access to a library of contract templates that can be customized via editable content fields while compliance and legal elements remain locked down.

Real-time alerts & approvals

Speed contract execution with status change alerts. Sales representatives can review and approve signed proposals, and final contracts are automatically archived.

SMS proposal invites

Invite customers to digitally review and sign contract proposals. Simply enter the recipient’s contact information, upload the proposal, and hit ‘send’ for real-time, personalized mobile invitations that drive to eSignature.

Dynamic contract output

Deliver a fully digital contract experience with personalized approval emails that feature a password-protected link to the final PDF file.

Software Features

Bring new digital processes to market – fast

Quadient DigitalBOOST is a suite of pre-packaged solutions that help you quickly transform manually fulfilled customer processes into digital ones with no IT involvement.

Our digital transformation experts have converted years of learnings and best practices into packaged, Quadient-hosted solutions that can be flexibly tailored to your unique business needs.

Free your call center from repetitive, manual tasks and deliver enhanced value to your customers – fast.

DigitalBOOST customer processes

Welcome to your new digital front office
Reduce call center volumes by digitalizing your most common customer-facing process and making them accessible from your mobile app, website, or customer portal.

Pre-filled forms guide customers through data collection and identity validation. Requests are tracked in a dashboard that makes it easy for agents to quickly approve and trigger personalized customer notifications.

Common use cases:

  • Customer profile updates
  • Onboarding and enrollment
  • Channel preference management
  • Claims submission
  • New service requests

And much more.

DigitalBOOST contracts

Reduce sales closings from days to minutes

Say goodbye to in-person signature ceremonies or waiting for customers to sign and mail hard copies. With DigitalBOOST Contracts, agents can customize contracts and send SMS invitations that allow customers to review and sign in minutes— all from their mobile device.

Common use cases:

  • Contract renewals
  • Contract issuance
  • New beneficiary
  • Short-term loans

Terms & conditions approval
And many more.

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